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If your software does not download or install properly, please contact us,
with the subject line stating
"installation failure", and include a phone number to contact in
the text of the email. Tech Support will take all reasonable steps
to contact you as soon as possible at your call back number.
In all instances, if you are moving Be Smart Kids to a new computer
or if you are upgrading your computer and you need to reactivate
your serial number, the first reactivation is free. Any reactivation
for any reason after that, there will require a $25 fee. In special
circumstances, in the discretion of Be Smart Kids the fee can be
waived.
Frequently Asked Questions
Note: Some charges may apply for Tech Support. Please see details about tech support.
- I receive an error when installing Be Smart Kids.
- I receive an error when running Be Smart Kids.
- I've downloaded Be Smart Kids and cannot get the program to install.
- Why is my serial number not working?
- I want to move the Be Smart Kids program to a different computer. What do I need to do?
- What do I need to do if my computer crashes?
- I am a network administrator. What are my options for installing Be Smart Kids on multiple computers?
- I have Vista running on my computer and when I load the software the Program Compatibility Assistant pops up when the Be Smart Kids Install completed, what should I do?
- Will Be Smart Kids run on Intel Macs?
1. I receive an error when installing Be Smart Kids
Most install errors occur when the user account on the computer is not an administrative user. Try switching to a different user name with more permissions.
Be Smart Kids requires Windows 98 second edition or newer. If
you do not know which version you have, find the My Computer icon
(usually on the desktop). Right-click this icon and select properties.
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2. I receive an error when installing Be Smart Kids.
Errors often happen when the program cannot find necessary files.
This can happen when a user moves files from their installed location,
or if the user does not have permission to access those files
under the computer's security.
If you have moved any files, try putting them back in their original
folder. If you do not know what files were moved, try re-installing
Be Smart Kids.
Mac users
When reinstalling, chose partial install. Failure to do so will
deactivate your serial number.
Windows Users
Uninstalling is not necessary for reinstall Be Smart Kids. However,
if you do uninstall Be Smart Kids, do a partial uninstall.
If no files were moved, you could be experiencing a permission
error. Make sure you are logged with a username with enough permissions
to read and write files in the following:
Windows Users:
Program Files folder and the Windows' system32 folder.
Mac Users:
Applications Folder and the Shared Folder located in Macintosh
HD:Users:Shared
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3. I've downloaded Be Smart Kids and cannot get the setup
program to install.
Occasionally the process of downloading a file fails without notification,
which results in errors installing software. Try downloading the
software from a computer with a reliable high speed internet connection.
Once the download is completed, you must extract the setup files
out of the download file.
Mac users can simply double click on the download file. Once the
files are ready, double click on the "Install Be Smart Kids" Icon.
Older versions of Windows require an extraction tool, such as
winzip, to extract files. Newer versions of windows may double
click on the file and select "Extract all files..." from the menu
on the left. For more help, see
http://office.microsoft.com/en-us/help/HA011276901033.aspx
Once the files are extracted, double click on the setup.exe icon.
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4. Why is my serial number not working?
Internet access is required for the serial number to work. If
you do not have internet access, please contact us for further
help. Include your serial number in your request.
If your computer has internet access, the Be Smart Kids serial
number will work only twice before expiring. We do this to prevent
unauthorized installations of Be Smart Kids. If your computer
crashed, you received an error during activation, or you are moving
the software to another computer in your home, please contact
us to request an additional activation. In your request, explain
why you need another activation.
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5. I want to move the Be Smart Kids program to a different
computer. What do I need to do?
If you have never installed Be Smart Kids, simply move the download
files to a compatible computer. Make sure that computer has internet
access as it is required for activation of the software.
Before uninstalling your software, please contact us for additional
help. Failing to do so could result in the loss of an activation.
We will send you a set of instructions for moving your software
to another computer.
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6. What do I need to do if my computer crashes?
The serial number that was provided with your purchase is good
for two installs. Once you have restored your computer you may
install Be Smart Kids with your serial number.
If your serial number has expired, you may contact us about renewing
it for another install. Please explain the circumstances in your
request.
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7. I am a network administrator. What are my options for
installing Be Smart Kids on multiple computers?
We understand the technical needs for a network of computers can
be complex. We are happy to help. Please contact us for more information.
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8. I have Vista running on my computer and when I load the
software the Program Compatibility Assistant pops up
when the Be Smart Kids Install completed, what should
I do?
As you may be aware, when installing applications on a computer
running Microsoft Vista, a “warning box” pops up after new software
has been installed. This box asks you to “Reinstall Using Recommended
Settings” or “This Program Installed Correctly”. Please click
on “This Program Installed Correctly”. If you have an issue with
the software after clicking this option, please contact us.
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9. Will Be Smart Kids run on Intel Macs?
Be Smart Kids is not a Universal Binary application. This means
it is designed to run on Power PC processors G3, G4, and G5. We
do not support installing Be Smart Kids on Intel Macs at this
time and advise against it.
For the program to run on an Intel Mac, the computer uses a Mac
OS X feature called Rosetta, which helps Power PC software on
Intel Macs. When running Be Smart Kids with Rosetta it causes
the system to run harder than necessary.
We are working to make Be Smart Kids Universal Binary, so it will
run safely on any system. Until then, please install Be Smart
Kids on PPC Macs only.
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